Privacy Policy

Last updated: 17 July 2026

1. Who this applies to

This policy covers anyone who creates an account on app.authenticclosing.com.au (“members”), and describes how we handle information that appears on the platform as a result of members using it, including information about prospects who appear in call recordings and transcripts.

2. What we collect

  • Account information: name, email address, and login details

  • Payment information: handled directly by Stripe, our payment processor. We do not store your card details ourselves

  • Call data: recordings, transcripts, and scorecard results from calls you upload or score through the Platform, including information about prospects who are not themselves members

  • Usage information: how you use the Platform, including scores, scripts generated, and activity logs

3. How we use it

  • To provide the scoring and script generation features you’re paying for

  • Call transcripts and related data are sent to our AI processing provider (Anthropic) to generate scores and scripts

  • If you’re part of a team workspace, your activity, scores, and results are visible to your team owner and, depending on workspace settings, to teammates

  • To manage billing through Stripe

  • To improve the Platform and understand how it’s being used

4. Who we share it with

We don’t sell your data. We share it with the service providers who make the Platform work:

  • Supabase, who host our database and handle authentication

  • Stripe, who process payments

  • Anthropic, whose AI models process call transcripts to generate scores and scripts

These providers only receive what they need to do their job for us. We don’t otherwise share member or prospect data with third parties.

5. Prospects who appear in call data

If you use the Platform to score or generate scripts from calls, information about the person you were speaking with (a prospect who is not a Platform member) will be stored as part of that call record. It is your responsibility as the member making the recording to have the necessary consent to record and process that call, as set out in our Terms of Service. We process this data the same way we process any other call data on the Platform.

6. How long we keep data

We currently retain call recordings, transcripts, and scores for as long as your account remains active, so that you retain access to your call history and scoring trends. If you close your account and want your data removed sooner, contact us and we’ll action that request.

7. Security

We use reasonable technical measures to protect your data, including access controls that limit visibility of your data to your own account and, where applicable, your team workspace. No system is perfectly secure, and we can’t guarantee against every possible breach.

8. Your access and control

You can contact us at any time to ask what data we hold about you, correct it, or request deletion. We’ll respond as quickly as we reasonably can.

9. Children

The Platform is not directed at anyone under 18. We don’t knowingly collect information from minors.

10. Changes to this policy

We may update this policy as the Platform or our data practices change. We’ll update the date at the top when we do.

11. Contact

Questions about this policy can be sent to matt@authenticclosing.com.au.